India, Sept. 24 -- Gupshup Enters The AI Era

Gupshup is betting on AI for its next growth phase. Leveraging its massive enterprise footprint, the SaaS giant is deploying voice AI agents and model-agnostic integrations to reshape its tech stack to build an AI-first conversational platform. But can it outpace its nimble, AI-native rivals?

Gupshup's AI Deck: The SaaS platform's AI stack spans self-serve voice agents for support and operations and Super Agent, an orchestration layer unifying messaging, campaigns, CRM and analytics via natural-language commands. The platform is model-agnostic, while Superclaw enables on-device deployment. These AI and advanced orchestration products now contribute roughly 25% of revenue, growing faster than ...