India, Dec. 15 -- Nasdaq-listed SaaS major Freshworks has signed a definitive agreement to acquire AI-powered incident management platform FireHydrant for an undisclosed amount.

Freshworks expects to close the deal by March 2026, subject to customary closing conditions.

In a statement, Freshworks said that the deal will combine its expertise in IT service management and Firehydrant's incident management to build an AI-native solution for preventing disruptions and ensuring service reliability.

Founded in 2018 by Robert Ross and Dylan Nielsen, US-based FireHydrant's AI stack helps enterprises automate and streamline response to software outages and reliability issues. Its offerings include alerting the right people, coordinating respons...