India, April 8 -- AI-powered customer engagement platform Exotel has acquihired the leadership team of voice AI platform Dubverse, including cofounders Anuja Dhawan and Varshul Gupta. 

In a statement, Exotel said that Dhawan will lead its conversation quality analytics (CQA) solution team, while Gupta will head the AI segment. However, it didn't disclose the financial details of the deal.

The appointments will strengthen Exotel's  AI capabilities for enterprise CX and enable scalable and outcome-driven customer engagement. 

Founded in 2011, Exotel provides AI-based voice and chat agents to enterprises for their customer interactions. The Bengaluru-based company also provides tools to track call volume, duration, and othe...