India, Oct. 3 -- The Central Consumer Protection Authority (CCPA) has begun investigating complaints against ecommerce platforms for charging additional fees on cash-on-delivery (CoD) orders.

Responding to a post on X, consumer affairs minister Pralhad Joshi said that the Department of Consumer Affairs has received multiple complaints from consumers highlighting that platforms are charging extra for CoD.

The minister added that this practice has been classified as a dark pattern. "A detailed investigation has been initiated and steps are being taken to scrutinise these platforms closely. Strict action will be taken against those violating consumer rights to ensure transparency and uphold fair practices in India's growing ecommerce secto...