India, Feb. 25 -- After disrupting the consumer app landscape, artificial intelligence is now seeking to penetrate India's banking and financial services industry (BFSI). However, the progress is measured. Here, AI assists, and humans run the show. It is the same script across India's BFSI ecosystem - AI is being layered onto existing systems rather than embedded at the core.

From fraud prevention and risk scoring to document verification and customer servicing, the technology is enhancing efficiency without replacing human judgement. Of course, in an industry built on trust, capital protection and regulatory oversight, no algorithm should be allowed to move past human intellect.

While fraud detection models run quietly in the backgroun...