PATNA, May 12 -- In a bid to cut bureaucratic delays and bring governance closer to the people, chief minister Samrat Choudhary on Monday inaugurated a new helpline and an online portal aimed at resolving citizens' problems within a strict 30-day deadline, with automatic suspension for officials, who miss it. Unveiling the 'Sahyog' helpline (1100) and the Sahyog portal (sahyog.bihar.gov.in) through remote access from his residential office here, the CM announced that 'Sahyog Shivirs' - special grievance redressal camps - would be held at every panchayat on the first and third Tuesday of each month. "Until people's applications stop coming, these camps will continue to function," Choudhary asserted, underscoring that the core objective was speedy resolution of public grievances. Under the new system, applications can be filed both online and offline. Once submitted, they must be disposed of within 30 days, with the action taken uploaded on the portal. District magistrates (DMs) and superintendents of police (SPs) will monitor progress in real time. "Officials who fail to clear a file, sit on it or show negligence will be automatically suspended on the 31st day, with the suspension order generated directly through the portal. The CM made it clear that the old practice of forwarding applications without timelines is over. "People used to submit petitions to the DM, who would forward them, but there was no fixed time limit. This caused endless harassment," he noted. Choudhary, who was addressing ministers and officials both in person and via video conferencing, said the initiative aligns with the government's 'Sabka Samman, Jeevan Aasaan' (Everyone's Respect, Life Made Easy) resolution. He recalled that former chief minister Nitish Kumar had also made efforts to resolve public issues through direct outreach, but the new mechanism institutionalises the process at the panchayat level. Choudhary particularly stressed resolution of local issues related to land disputes, police matters, waste management and basic amenities like roads, electricity and water. For land-related problems, the government will maintain clear records of ownership and government land. Even in cases where people have been living on government land for decades, their details will be documented. " This is a government chosen by the people. It is our duty to care for those settled on government land as well," the CM said. Additional chief secretary, general administration department, B Rajender, briefed the CM on the portal and helpline, emphasising that solving common people's problems was the state's top priority. A short film on the Sahyog initiative was also screened during the event. "Work is already underway to install CCTV cameras in all blocks, circle offices and police stations to keep a watch on day-to-day functioning," the CM added. He also mentioned that panchayat government buildings are being constructed across the state so that more work can be handled locally. Monitoring will happen at multiple levels - from the chief minister's office (CMO), which now has a dedicated dashboard, to senior officials who will be required to personally visit at least five panchayats on a roster basis to verify ground-level progress. The launch comes with an interesting numerical coincidence that the chief minister pointed out: the date is the 11th, and the helpline starts with 11, which is considered auspicious. Dy CM Bijendra Prasad Yadav also addressed the gathering. Those present included rural development minister Shravan Kumar, revenue and land reforms minister Dilip Kumar Jaiswal, urban development minister Nitish Mishra, chief secretary Pratyay Amrit, DGP Vinay Kumar and several principal secretaries and secretaries....