Gurugram, April 11 -- When 60-year-old Sunil Sareen moved from New Delhi to Gurugram in 2020, he did so with high expectations. He was drawn by the promise of a modern, rapidly developing city offering better amenities. However, the reality on the ground fell far short of the vision that inspired his move. Sareen, a resident of Dwarka Expressway's Sector 102, recalls that when he first arrived, the area lacked basic infrastructure. "In the initial days, there were no motorable roads, which made daily commuting difficult and highlighted the gap between the city's projected image and on-ground realities," he said. Even today, he said, the area grapples with significant infrastructure gaps, including the absence of well-maintained parks comparable to those in Delhi's Dwarka, underdeveloped green belts, a lack of local markets, post offices and fire stations, inadequate civic service centres, unreliable power supply, among others. Sareen also highlighted that a major challenge facing Dwarka Expressway and Gurugram is the lack of robust public transport and inadequate last-mile connectivity. He said that despite rapid infrastructure growth, residents in the city still struggle with daily commuting due to limited transit options beyond private vehicles. However, Sareen remains optimistic about the city's future. He said the reason is collective citizen action, which he believes has played a crucial role in shaping Gurugram's development. "The roads we see in the area today are also a result of the voices raised by residents," he said. Sareen is a co-convenor of the citizen-led group Dwarka Expressway Gurugram Development Authority. He said that sustained collective action by residents has often helped draw attention to long-pending civic issues....