India, Sept. 24 -- LUCKNOW Power consumers in Uttar Pradesh can expect swifter resolution of billing complaints and fewer prolonged outages with the UP Power Corporation Ltd (UPPCL) ordering a technology-driven overhaul of its billing and supply networks.

New UPPCL chairman and principal secretary, energy, Ranveer Prasad asked discoms to deploy artificial intelligence (AI) to detect abnormal billing patterns, establish a 100-seat call centre exclusively for billing complaints and introduce real-time monitoring of power supply at the feeder level.

"The measures focus primarily on improving electricity billing and supply with greater use of data analytics, automated alerts and digital tracking,' said a senior UPPLC official.

As per an of...