LUCKNOW, May 27 -- After drawing the chief minister's ire over mounting power complaints, the Uttar Pradesh Power Corporation Limited (UPPCL) has now turned its attention to overhauling the state electricity grievance helpline '1912'. The department is preparing a major revamp aimed at making the helpline faster, more responsive and capable of ensuring actual resolution of consumer complaints.

Rising power outages across the state have exposed serious gaps in the electricity complaint system, with consumers reportedly 10 to 12 minutes just to register grievances through the toll-free helpline.

"The 1912 helpline should not remain limited to complaint registration alone. It must become a complaint-solving helpline, it requires a lot of m...