India, June 16 -- justify;">Gurugram: Insurance is a promise. But that promise is tested only when a customer needs help. A policy purchase is just the beginning. The real moment of truth comes at the time of a claim, and it is here that the insurance experience either earns trust or erodes it. Recognising this, Policybazaar has steadily expanded beyond distribution to build a comprehensive customer service and claims ecosystem in Indian insurance. Today, the platform supports customers across every stage of their journey, from policy selection, renewals, to claims assistance and resolution through its insurance partners, ensuring continuity of trust long after the purchase decision. The trust is visible in the numbers. Renewal rates on t...