Chandigarh, Sept. 5 -- The manner in which complaints received in police stations are addressed defines the image of the police, Haryana's director general of police (DGP) Shatrujeet Kapur said, asking police personnel to deal with every complaint with seriousness and sensitivity.

In a meeting of senior officers held at the Haryana Police Academy (HPA), Madhuban, DGP Kapur said that prompt, fair and sensitive action on every citizen's complaint is the topmost priority of the Haryana government. Senior officers from police headquarters, range IGs, superintendents of police and other district-level officers were present at the meeting.

"Every complainant comes to the police station with the hope of justice, and it is our topmost priority ...