LUCKNOW, Oct. 27 -- A recent statewide survey has revealed significant dissatisfaction among power consumers in Uttar Pradesh regarding the functioning of the Uttar Pradesh Power Corporation Limited's (UPPCL) complaint redress helpline 1912, raising concerns over its efficiency and transparency.

The findings of the survey, conducted across all 75 districts between August 25 and September 5 under the direction of energy minister AK Sharma, point to an urgent need for greater efficiency and transparency in handling consumer grievances.

The survey revealed that only 57% of electricity consumers are satisfied with the resolution of their complaints through UPPCL's toll-free helpline, while 43% expressed dissatisfaction citing delays, incomp...