India, Nov. 13 -- When a Bengaluru-bound passenger arrived at Delhi airport for a SpiceJet flight on November 5, she discovered at the last moment that it had been cancelled. In a post on X, the passenger quoted a help desk person blaming fewer aircraft and a financial crisis for the cancellation.

On November 11, another X user wrote that her father-in-law's flight from Kolkata to Mumbai was cancelled on November 6 with no information via email or WhatsApp. The user questioned who would hold SpiceJet accountable and said last-minute flight cancellations, prolonged delays, refund issues, and complaints of poor treatment at airports were causing serious distress.

Social media platforms have been flooded with posts from aggrieved passenger...