Bhubaneswar, April 30 -- Odisha district consumer disputes redressal forum on April 18 ordered Indian Railways to pay a penalty of Rs.1.3 lakh to a passenger who missed a connecting flight due to a delayed train in 2024.

The district consumer disputes redressal commission in Balangir district on xxx held Indian Railways liable for "deficiency in service" after finding that an unexplained delay of nearly seven hours caused Chandi Prasad Khamari to miss a pre-booked flight and suffer financial loss and mental distress.

According to the complaint filed under the Consumer Protection Act, Khamari had booked tickets for train No. 12129 from Jharsuguda to Howrah on August 23, 2024.

The train was scheduled to depart Jharsuguda at 7.50pm and re...