India, June 30 -- A chance interaction at an airport has won hearts online after a passenger praised an IndiGo employee who, despite being deaf and mute, guided him through the baggage check-in process with ease and a warm smile.

The video, shared on Instagram by user Aman Singh, features Afjal, an IndiGo staff member stationed at the baggage check-in counter. Although Afjal cannot hear or speak, Singh said that the check-in experience was seamless, proving that communication goes far beyond words.

In the video, Afjal is seen wearing a badge that reads, "I cannot hear or speak but I will be happy to assist," while smiling and guiding passengers through the baggage check-in process.

Reflecting on the encounter, Singh wrote that the expe...