Panchkula, Sept. 21 -- The District Consumer Disputes Redressal Commission, Panchkula, has held a travel booking agent and an insurance company liable for deficiency in service after a confirmed flight of a 70-year-old Panchkula resident was cancelled just three days before his scheduled journey.

The commission, in an order dated August 27, directed Trip O Deal to refund Rs.3,000 along with 6% annual interest from November 18, 2021, till realisation. It also directed the travel agent to pay Rs.10,000 as compensation for mental agony and harassment. Acko General Insurance Limited was directed to pay Rs.15,000 compensation. The two opposite parties were also ordered to share litigation expenses of Rs.5,500 equally.

Kashmiri Lal Singla, a ...