India, April 29 -- Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Tuesdaydirected officials to ensure prompt and satisfactory resolution of public complaints received through grievance redressal camps and the Mhari Sadak portal, warning of strict action against negligence.

During a review meeting at the MCG office on Monday, Dahiya stressed that merely closing complaints was not sufficient and that solutions must be effective, durable and prevent recurrence. He instructed officials to submit timely reports and maintain strict quality standards in grievance disposal.

"Complaint resolution should not be treated as a routine formality. Every grievance must be resolved in a manner that ensures it does not resurface,"...