India, Sept. 23 -- For the past two years, much of the enterprise AI conversation has been about adoption--who is using GenAI, which companies have moved beyond pilots and how quickly AI agents can be put into production.

Those questions still matter. But as AI moves deeper into business operations, another question is becoming harder to ignore:

What happens after the AI goes live?

Consider a simple example. A retailer's customer support agent handles a return request and misclassifies a damaged-item claim as a simple changed my mind return, applying the wrong refund policy. A human agent catches it and corrects the case. Weeks later, a near-identical claim comes in from another customer, and the system makes the same misjudgment again...