India, July 31 -- Amid rising complaints over the Maharashtra State Road Transport Corporation's (MSRTC) parcel service, the state transport body has announced that bus drivers and conductors will now be held directly responsible for any delays, damages, or loss of parcels during transit.

This decision follows a surge in grievances from citizens reporting that parcels sent via MSRTC often arrive late, damaged, or not at all.

According to the MSRTC Pune division, the directive was issued by the general manager of planning and marketing to all divisional controllers across the state, instructing the strict implementation of this new accountability framework. The move is aimed at addressing growing concerns over the efficiency and reliabil...