India, May 26 -- At a time when passenger rush is at its peak due to summer vacations, the mobile application (app) of Maharashtra State Road Transport Corporation (MSRTC) has stopped functioning, leaving many commuters unable to book tickets online and forcing them to rely on offline ticket counters instead.

Passengers have reported problems with the app over the past two to three days. Some users are unable to log in whereas others have complained that while their payments were successfully processed, their tickets were not confirmed, compelling them to visit bus depots and reservation counters to secure the tickets manually. The technical glitch has led to long queues at bus stations across the state, with passengers forced to wait in...