India, Nov. 13 -- Microsoft on Friday said the widespread outage affecting its services was triggered by a technical snag, which occurred during an earlier network capacity upgrade, and surfaced following a recent network change. It said that the particular issue had been addressed, and that a broad recovery of services was underway.

The company, in its statement on X, ruled out a cyberattack as the cause of the outage or any link to artificial intelligence (AI) or agents.

"This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change," Microsoft said. It further added, "We have addressed the underlying is...