India, Nov. 13 -- Microsoft has shared an initial explanation for the widespread outage that disrupted Outlook, Microsoft 365, Teams, Copilot and several other services across multiple regions on Thursday, November 12.

The company said the problem was not caused by a sudden increase in user traffic. Instead, several servers had unexpectedly become unavailable, putting extra pressure on the remaining infrastructure and leading to connection problems.

The outage affected users in several countries, with reports spreading to 74 countries and territories within about an hour, according to Downdetector.

Outlook saw the biggest spike, with nearly 130,000 reports at its peak in the US. Microsoft 365 recorded more than 47,000 reports, while Te...