Gurugram, Oct. 29 -- Eighteen days after the Municipal Corporation of Gurugram (MCG) launched its "24-hour challenge" grievance redressal portal, residents have alleged that civic complaints are being marked resolved without satisfactory action, while others are being passed between departments or remain unattended beyond the stipulated deadlines.

The portal, launched on October 10 with the tagline "You spot it, we fix it", allows residents to upload photographs of civic problems along with their locations. The complaints are then forwarded to the agencies concerned, which are required to upload photographs after addressing the issues.

According to civic body's data, 3,332 of the 4,157 complaints registered on the portal till October 25...