Ludhiana, May 9 -- The District Consumer Disputes Redressal Commission, Ludhiana, has directed Hero Realty Private Limited and Hero Homes to refund over Rs.11.72 lakh to a Malerkotla resident after finding deficiency in service and unfair trade practice in connection with a housing project near Ludhiana.

The complaint was filed by Mukesh Gandhi, a resident of Malerkotla, regarding purchase of a flat in the residential project situated at Birmi village near Mullanpur Dakha.

The buyer said that he initially booked a 2.5 BHK apartment in 2015 after being shown a sample flat and promised premium specifications, including higher ceiling height, a modular kitchen and modern interiors. Later, following persuasion from company representatives a...