Ludhiana, Aug. 11 -- As many as 16,718 power complaints remain pending across 19 divisions of the utility's central zone, PSPCL officials said. The backlog has accumulated since outsourced employees went on strike on July 23, disrupting the processing and routing of complaints to field staff.

The officials said 4,63,590 complaints were registered through the utility's 1912 helpline across the 19 divisions between July 23 and August 10.

Utility officials indicate that some of these complaints are not reaching the concerned junior engineers (JEs) and linemen through the normal online system, delaying restoration and adding to the backlog on the complaint portal.

Outsourced employees working at Nodal Complaint Centres (NCCs), Customer Res...