India, Feb. 9 -- A small business owner in the UK has claimed that an AI chatbot offered a massive 80% discount to a customer without his authorization. In a post highlighting the potential pitfalls of relying on AI instead of human employees, the small business owner said he would have suffered serious losses if he had honoured the discount offered by the AI agent.

The man asked for legal advice on Reddit, creating a post titled: "An AI chat-assist created and offered a customer an 80% off offer. Customer has now placed an order of £8,000+"

In his post, the business owner explained that the customer placed an order for 8,000 pounds (or Rs.9.8 lakh), after the AI agent offered a discount of 80%.

The business owner claimed that the...