India, March 12 -- UK-based entrepreneur Eddie Cheng has praised Marina Bay Sands Singapore for redefining what exceptional customer service can look like. He said the resort's attention to detail, proactive communication and genuine care made his stay stand out, something he rarely experiences in hotels across the UK, Europe or the US. One incident led to this fulsome praise from the co-owner of the footwear brand VIBAe.

Cheng said he was in his room at the luxury resort when a staffer accidentally opened the door, mistaking it for another guest's suite. She immediately apologised and withdrew.

A few minutes later, Cheng received a WhatsApp message from the hotel representative, again apologising for the mistake and confirming it was i...