New Delhi, March 31 -- Delhi water minister Parvesh Verma on Monday inaugurated three digital infrastructure projects of the Delhi Jal Board - the DJB 1916 mobile app, a chatbot, and an advanced customer relationship management (CRM) system.

Under the integrated system, 24x7 call centre support will be provided on 1916 and 1800117118.

"Automatic escalation will occur from the JE to senior levels if a complaint remains unresolved. Real-time updates will be provided to citizens, and feedback will be recorded. A complaint will be reopened if the customer is not satisfied," a DJB official said.

The new system also allows MLAs to monitor Assembly-level complaint resolution and identify vulnerable areas where contamination complaints are ris...