DJB mulls grievance panels to resolve water billing disputes
New Delhi, July 30 -- The Delhi Jal Board (DJB) is planning to set up grievance committees to resolve consumers long-pending compalints, especially regarding excessive water bills, senior officials said.
These committees, to be called "Jal Shikayat Samadhan Committees", will be set up at zonal and district levels and provide a platform for consumers to raise their grievances related to water bills and other charges levied by the DJB.
A senior government official said the proposal was tabled during a board meeting held on Tuesday but no final decision was taken. "Under the proposal, a committee will be constituted at each zonal revenue office (ZRO) and district level, with experienced retired officials and officers from the revenue departmen...
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