India, Nov. 10 -- The Delhi government has notified the "Right of Citizens to Time-Bound and Easy Delivery of Services Act, 2026" to enable time-bound delivery of government services and ensure accountability via automatic escalation, penalties on officials, and digital monitoring, officials said.

According to the notification issued on Monday, each government department will have a "Citizen Grievance Redressal Authority" for ease of service delivery. A daily penalty of Rs.250 to Rs.5,000 will be charged to officers for negligence and unjustified delays. The rules also allow for a one-time fine of Rs.250 to Rs.5,000 for rejecting an application without proper grounds.

Chief minister Rekha Gupta said in a statement on Monday, "The new ru...