Chandigarh, Oct. 23 -- The District Consumer Disputes Redressal Commission, Chandigarh, has directed a LIQO Store in Sector 35 and Reliance Digital service centre to refund 70% of the cost of a defective washing machine to a city resident, along with 9% annual interest.

The commission also ordered the two parties to pay Rs.10,000 as compensation for mental agony and harassment, including litigation expenses.

In his complaint, Saravjeet Kumar, a resident of Sector 43-A, said he purchased a Hyundai washing machine from LIQO Store for Rs.13,000 on February 1, 2023. The machine was installed by representatives of Reliance Digital service centre.

On March 2, 2023, he was informed that the warranty would expire on January 30, 2025. He subseq...