Chandigarh, Oct. 6 -- The District Consumer Disputes Redressal Commission-1 (North) has directed Air Canada and Lufthansa Airlines to refund Rs.1.51 lakh ticket money and pay Rs.22,000 compensation to a Sector-19 resident after she was unable to catch her lay-over flight from Cairo in Egypt to Canada in 2021.

As per the complaint, Monika Dutt, 44, planned to travel to Canada in 2021. She completed all required formalities including vaccination, RT-PCR testing in India, and medical check-ups.

She booked a two-stage journey: first from India to Cairo, Egypt, and then from Cairo to Vancouver via Munich, for which she paid Rs.1.92 lakh and received confirmed tickets. She departed from Amritsar on August 25, 2021, via Qatar Airways, stayed i...