India, Feb. 15 -- Ahead of Presidents Day, the Internal Revenue Service (IRS) has warned taxpayers of a surge in call center demand. This week has always been historically one of the busiest periods of the filing season.

Americans have been urged to utilize the online tools available to get the answers to questions if they want to avoid long waiting times amid the phone traffic that is expected next week.

The IRS has said that taxpayers can find online tools covering refunds, amended returns, payments, notices, identity verification and in the Let Us Help You page on IRS.gov. This is available 24/7.

Taxpayers can view adjusted gross income and transcripts through an IRS Individual Online Account. They can also enroll in or retrieve an ...