India, Sept. 23 -- How a ride begins often shapes the experience that follows. While many cab experiences are ordinary or stressful, a recent incident in Mumbai has shown that honesty and politeness can leave a lasting impression.

A passenger who booked an Uber from Borivali to Thane received an unexpected cancellation message that stood out for its .

The post was shared on Reddit by @ImpressiveTie3461, with the caption, "The most polite and detailed cancellation I have received on an Uber ride."

After seeing the fare, the cab driver, identified as Sunil, realised he would earn very little for a journey that required one and a half hours for pickup and drop-off. Rather than ignoring the booking, he politely explained his situation.

In...