LUCKNOW, June 28 -- Nearly six months after its launch in the testing phase, the 'eCity Bus UP App' is yet to emerge as a reliable tool for city bus commuters. A reality check by Hindustan Times found that the app's two key features-route planning and live bus tracking--failed during testing, while a majority of passengers surveyed said they were unaware of the app's existence.

Checks conducted across multiple city bus routes found that more than 60 commuters had never heard of the application. The lack of awareness extended beyond passengers; several bus drivers and conductors also stated they were either unaware of the app or had never used it. This indicates that the platform has received little visibility or promotion, even within th...