India, April 17 -- A restaurant in Odisha has claimed that it was penalised over the mistakes of a Zomato delivery partner. In an Instagram post, the Cuttack-based restaurant alleged that, despite preparing the correct order, a delivery partner messed it up, leading to negative reviews.

"Zomato Deepinder Goyal, This isn't just a complaint. It's a pattern," House Of Salat wrote on its official Instagram page, adding, "We did everything right, prepared, packed, and handed over the correct order. But when things went wrong in delivery, the blame came back to us. Ratings dropped. Trust took a hit."

The Cuttack-based eatery demanded accountability from the delivery platform, claiming, "We had no way to explain. No way to fix it. No way to de...