India, July 26 -- Getting a refund after a wrong order is usually a simple process, but one customer's experience with an AI chatbot left him frustrated. A LinkedIn user shared how his attempt to get a Rs.820 refund turned into a 20-minute exchange with an automated support system that, according to him, failed to provide a solution.

Sharing his experience on LinkedIn, Swapnil Gupta wrote, "I fought an AI for 20 minutes over a Rs.820 refund. The AI won. Not because it was right. Because it was designed to outlast me."

He said that after receiving the wrong order, he opened the app and selected the help option, hoping to resolve the issue. However, he found himself stuck with automated replies such as, "I understand your concern" and "I'...