Goa, July 29 -- Citizens visiting the Osia Commercial Complex in Margao, including several senior citizens, were put through considerable hardship on Monday as both lifts in the building were non-functional.

The malfunction was reportedly triggered by rainwater seeping into the lift shaft after one of the side glass panels was damaged.

The incident led to chaotic scenes, particularly affecting the elderly and those with mobility issues. The concerned owner has begun repair work. However, there is growing concern over the recurring nature of the issue and the lack of long-term solutions.

Retired Superintendent of Police Tony Fernandes, 73, was among those who faced difficulties. He had come to the complex for personal work but was force...