Geneva, Jan. 12 -- International Clinical Trials Registry received information related to the study (KCT0011374) titled 'Effects of survey mode on patient experience response rates and scores' on Dec. 23, 2025.
Study Type: Interventional Study
Study Design:
Primary Purpose : Health Services Research, Intervention Model : Parallel, Blinding/Masking : Open, Allocation : RCT
Primary Sponsor: Seoul National University
Condition:
Not Applicable
Intervention:
Behavioral : This study was a randomized experimental trial to compare response rates of patient experience surveys among discharged patients. Arm 1 (mobile web survey) sent survey link messages via an official messenger app channel up to five times at 2-3 day intervals. Arm 2 (te...