Dehradun, Aug. 11 -- The District Consumer Commission, Udham Singh Nagar, has directed UCO Bank to return the gold ornaments pledged by a consumer against a gold loan, along with compensation, holding that failure to ensure the safety and return of the pledged ornaments amounted to deficiency in consumer service.
The order was passed on a complaint filed by Sheetal Aggarwal, a resident of Jaspur, through her counsel Nadeemuddin. In her complaint before the District Consumer Commission, Udham Singh Nagar, Aggarwal stated that she had availed a gold loan of Rs 3.22 lakhs from the Jaspur branch of UCO Bank for her personal requirements after being influenced by the bank's advertisements and the attractive features of the gold loan explained b...