Dehradun, Dec. 6 -- Anybody who has been going around in circles for a couple of hours in a government office and suddenly comes across a functionary who resolves the pending issue within minutes realises how valuable are good performers. Such persons are not vested with high positions and responsibilities - they are from among the many given mundane tasks that need to be done on a daily basis but are important for those who are supposed to be the beneficiaries.
Why, one may ask, are such persons so rare among the crowd that is supposed to be performing the same duty? One can only imagine how much better the overall situation would be if similar initiative, empathy and skill are exhibited by a larger number of the service providers? Where ...