Kathmandu, Oct. 28 -- Private internet service providers are facing a backlash after withdrawing cheaper plans below 50 Mbps and raising tariffs, prompting some customers to switch to Nepal Telecom's more affordable fibre service.

The state-owned telecom company's annual 30 Mbps package, priced at Rs4,999 including free installation, has attracted growing interest. But some customers making the switch have complained about delays in customer support and questioned the quality of the service and equipment.

Nepal Telecom says demand for new connections has risen as much as threefold, forcing it to introduce a dedicated hotline and an portal to manage enquiries and installation requests.

Arjun Tamang, from Nuwakot, said he tried to arrang...