JAMMU, Feb. 9 -- Complaints regarding deficiency in services or other issues like overcharging, misleading packages or exploiting tourists relating to service providers are received in the Ministry either from the complainants or through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal. On receipt of such complaints, the matter is taken up with the concerned service providers seeking clarification to facilitate resolution of the issues. In case instances of exploitation of tourists are brought to the notice of the Ministry of Tourism, the grievance is taken up with the concerned State Government/Union Territory (UT) Administration since service providers are required to be registered/licensed under local rules...