India, Dec. 22 -- Zendesk acquires Unleash, an AI-powered enterprise search platform, to strengthen its employee service capabilities and improve how organizations access and use internal knowledge. The acquisition is aimed at helping employees receive fast, accurate answers directly within the collaboration tools they already use.

Unleash's technology connects knowledge across multiple company systems while strictly adhering to existing data permissions and security policies. This ensures that responses delivered to employees remain compliant and trustworthy.

With this acquisition, Zendesk integrates enterprise search capabilities that unify information across more than 70 content sources, including platforms such as Google Drive, Conf...