India, Aug. 22 -- Customer experience (CX) platforms today sit at the heart of enterprise operations, shaping the way organisations in telecom, banking and financial services (BFSI), e-commerce, retail, and healthcare engage with millions of customers. But as CX platforms become increasingly digital, integrated, and cloud-based, they have also become high-value targets for cybercriminals. From phishing and ransomware attacks to sophisticated identity theft, the risks are multiplying.

The convergence of Artificial Intelligence (AI) and cybersecurity offers a path forward, enabling organisations not only to defend against evolving threats but to do so at speed and scale. For CX organisations like Startek, which manage sensitive customer da...