India, April 2 -- The Kyndryl Agentic AI Framework reflects a deeper shift unfolding inside enterprise IT-one that many organisations are still trying to understand. For years, IT environments were designed around human-led workflows, where tickets, tools, and approvals defined how work moved. Now, with autonomous AI agents for IT entering the picture, that foundation is being tested in ways it was never built for, exposing cracks that were easy to ignore earlier but hard to fix today.

What stands out is not just the ambition around AI adoption, but the growing gap between what AI can do and what enterprise systems can actually support. Many organisations have already invested heavily in AI, yet a significant number are struggling to see...