India, Sept. 29 -- AI adoption is moving quickly across wealth management, but investment alone may not be enough to change how firms operate. The HCLTech AI study, based on 1,066 AI personas modeled on senior industry decision-makers across 17 global markets, points to a wider gap between AI ambition and business transformation.

The research found that 84% of global wealth management firms believe their operating models need fundamental redesign to fully realise AI's potential. At the same time, 98% of leadership teams are pursuing an AI agenda, while only slightly more than 7% are actively building agentic AI capabilities.

The first blind spot is around ambition. Firms recognise that AI could require major changes, yet much of the fun...