India, April 4 -- In an era where enterprises are pouring billions into automation, a critical flaw remains: the "data gap." Most AI tools are only as good as the infrastructure data fueling them. When discovery tools, CMDBs, and service workflows live in separate silos, the result is "hallucinating" AI and extended resolution cycles.

Freshworks has addressed this head-on by redefining IT Asset Management (ITAM) within Freshservice. By making deep infrastructure discovery and live dependency mapping native to the platform, Freshworks is transforming the service desk into a unified AI-powered service operations platform.

Traditional ITAM is often a "snapshot in time", outdated the moment it's recorded. Freshservice ITAM replaces this wit...