India, March 3 -- At Mobile World Congress 2026, Amdocs and Google Cloud announced a collaboration to accelerate AI adoption among service providers through an agentic telco contact center model.

The initiative combines Google Cloud's Gemini Enterprise for Customer Experience with Amdocs' Cognitive Core. The result is an end-to-end, generative AI platform tailored specifically for telecom environments.

The agentic telco contact center integrates conversational intelligence with operational telecom systems. It connects AI-driven interactions directly with BSS and OSS systems of record.

The solution is built on:

Gemini Enterprise for CX for conversational AI

Amdocs' Cognitive Core as the generative AI foundation

Pre-built telco-specif...