DAR ES SALAAM, Oct. 5 -- National Bank of Commerce (NBC) has launched its 2026 Customer Service Month, focusing on closer engagement with customers, stronger feedback mechanisms and financial solutions tailored to changing needs. Held under the theme “Extra Mile - Going the Extra Step,” the campaign seeks to strengthen everyday customer service by improving responsiveness, resolving issues efficiently and making banking simpler, faster and more accessible.

Speaking at the launch in Dar es Salaam, NBC Chief Operating Officer Alelio Lowassa, representing Managing Director and CEO Theobald Sabi, said the approach should extend beyond the campaign and become part of the banks daily service culture. She said this involves understa...